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SoftGlow ("we", "the site") takes your privacy seriously. This policy explains how we collect, use, store, and protect your personal data when you use our free calculators, candlestick pattern guides, lottery information, Taiwan stock analysis (including the subscription product "Line Shang You Wei"), member accounts, forums, and notifications — and what rights you have over your own data.
Contents
- What data we collect
- How we use your data
- Legal basis for processing
- Data retention
- Advertising & Cookies
- Data protection & transfers
- Third-party services
- Your rights
- Children's privacy
- Changes to this policy
1. What data we collect
1.1 Free tools (300+ calculators, candlestick encyclopedia, lottery browsing)
All calculators run entirely in your browser using front-end technology. Numbers you enter (loan amounts, health data, etc.) are processed locally and never sent to or stored on our servers.
1.2 Member accounts & Taiwan stock subscription ("Line Shang You Wei")
- Email address (registration and subscription)
- Password (stored encrypted)
- IP address (for daily free-query limits)
- Query history (stock ticker, query time)
- Payment information (processed by ECPay; we never store your card number)
1.3 Third-party login (Google)
If you choose to sign in with Google, we receive the email and basic account info you authorize, used solely to create and verify your member identity. We never receive your Google password.
1.4 Portfolio tracking
If you use portfolio tracking, we store the stock tickers and cost basis you enter, solely for your own profit/loss and technical analysis view.
1.5 Price alerts & push notifications
If you set a price alert, we store the ticker, target price, and browser/device push subscription key, used to notify you when conditions are met.
1.6 Forums & chat
If you post, comment, or use the live chat, your nickname and message content are stored, displayed publicly, and linked to your account. Please avoid sharing sensitive personal information in public posts.
1.7 Contact form
Your name, email, and message submitted via our contact form are used only to respond to your inquiry.
1.8 Referral program
If you use the referral program, we record the referrer's and referee's email addresses and the referee's registration IP address, used to issue rewards and prevent abuse.
1.9 Site-wide
- Browser language setting (to auto-display the matching language version)
- Cookie consent choice (your preference on personalized ad cookies)
- General traffic statistics (page views, no personally identifiable information)
2. How we use your data
- Providing free tools, articles, lottery information, and Taiwan stock analysis
- Member account management and identity verification
- Sending service notices, subscription confirmations/reminders, and price-alert pushes
- Displaying content in your preferred language
- Operating forums and chat, issuing referral rewards
- Responding to contact form inquiries
- Improving our services and preventing abuse or fraud
3. Legal basis for processing
For users in the EU/EEA, our legal bases for processing personal data are:
- Contract performance: account registration, subscription payment, portfolio tracking, price alerts, etc. — necessary to provide services you request
- Legitimate interests: preventing query abuse, fraud prevention, service improvement
- Your consent: non-essential cookies, ad personalization, newsletters — you may withdraw consent at any time
- Legal obligations: tax and payment-related regulatory requirements (e.g., retaining transaction records)
4. Data retention
We retain personal data only as long as necessary for the purposes collected:
- Member account data: kept while the account is active; deleted or anonymized within a reasonable period after account deletion, unless legally required otherwise
- Query logs / IP addresses: generally retained no more than 90 days
- Payment and transaction records: retained per accounting/tax regulations (typically 5–7 years)
- Contact form messages: retained 1 year for follow-up, then deleted
- Forum/chat posts: retained while the account is active; due to technical constraints some historical posts may persist briefly after account deletion, and we make reasonable efforts to remove them
5. Advertising & Cookies
We display ads via Google AdSense, which may use cookies to show ads relevant to your browsing behavior. You can block cookies in your browser settings or adjust ad personalization via Google's ad settings. On your first visit we show a cookie consent option; you may accept or decline non-essential cookies, and clear or withdraw consent at any time.
6. Data protection & transfers
- Passwords are stored encrypted; our staff cannot read the original password
- Data is stored on secure cloud servers
- We never sell or rent your personal data to third parties
- If data must be transferred outside the EEA (e.g., to the US) for service purposes, we take reasonable safeguards
7. Third-party services
| Service | Purpose |
| ECPay | Payment processing (subscription payments only) |
| Google Sign-In | Third-party login authentication |
| FinMind | Taiwan stock market data source |
| Google AdSense | Ad display |
| Google Analytics | Traffic analytics (optional) |
Each third-party service has its own privacy policy, which we encourage you to review.
8. Your rights
You have the following rights over your personal data. Requests can be made via our Contact page:
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account and related personal data
- Withdraw consent previously given (e.g., ad personalization cookies) at any time
- Object to processing based on our legitimate interests
- Request your data in a portable format
- If you are in the EU/EEA, lodge a complaint with your local data protection authority
9. Children's privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data without consent, please contact us via our Contact page and we will delete it promptly.
10. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will make reasonable efforts to notify registered members by email or an on-site notice.
SoftGlow is available in Traditional Chinese, Simplified Chinese, English, Japanese, Korean, German, French, Spanish, Portuguese, and Indonesian. We strive for consistency across all language versions; in case of any discrepancy, the Traditional Chinese version prevails.